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SUPPORT: Getting Help With Linux

Last Updated: Wednesday, 28-Jan-98 11:40:03 PST


Resources at SSC ] [ Previously Solved Problems ] [ Support from Linux Vendors ]
Support from Volunteers ] [ Linux Newsgroups ] [ Other Linux Discussion Forums ]

Resources marked with  [ ! ] are places you can go to find answers -- in other words, documentation and other files where your questions and concerns about Linux may have already been addressed.

Resources marked with  [ ? ] are places you can go to ask questions -- in other words, forums and mailing lists where you can post your questions so that someone can answer them. (In some cases, it may just be pointers to those forums.)


Resources at SSC

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  • Linux Journal's Technical Support Column
    This is a new column for people to submit their questions to, and they will be answered in Linux Journal by the support staffs of Linux vendors. The web page for this column includes a form you can use to submit your question.

     [ ! ] We've also added a Technical Support Archive that contains both questions and answers from past Linux Journal columns. Covering dozens of topics, our Archive may have the answers you're looking for.

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  • Linux Resources
    It may seem obvious to mention, but be sure to look through these pages thoroughly if you're trying to find an answer to a Linux question -- we're taking every effort to make these pages the most complete set of pointers to Linux resources on the Web.

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  • Groups of Linux Users Everywhere
    SSC's new project to help you find a local Linux User Group and also to help you establish such a group. If there is no group available in your area, the system will allow you to post your interest in establishing such a group and/or offer contact information for others in the area with similar interests. The page also provides some hints on setting up a group. Linux User Groups can be your best way to get in touch with more experienced Linux users to get their help, as well as to offer your help to those with less experience.

Previously Solved Problems

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  • Linux Frequently Asked Questions
    Probably the first place you should check when you have questions about Linux. Odds are good that you're not the first person to have this question or encounter your particular problem, and you might be able to find the answers you need here.

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  • Linux Common Fixes
    This site aims at being "your first step to finding the answer when you have a Linux problem." It includes pointers to more information about Linux and the Common Problems page.

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  • Slackware SimpleFixes Home Page
    Lists problems common with the Slackware distribution, and their solutions.

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  • Linux Undocumented Tricks Page
    Several helpful ideas for getting the most out of Linux that you won't find in any manual.

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  • Linux Beginners Page
    A project to help Linux newbies cut through the ambiguous world of UNIX interface, the Beginners Page provides a loose overview of setting up Linux. The page maintainer has attempted to make all information on the page as user friendly as possible.

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  • Linux Installation
    A page that is intended to walk you through installing the Slackware distribution of Linux on your machine.

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  • Linux Consultants HOWTO
    A listing of companies providing commercial Linux related support, maintained by Martin Michlmayr <tbm@cyrius.com>. These are people you can call for professional Linux consulting.

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  • Josh's Linux Guide
    Written for users of Linux and as reference for #LinuxHelp on IRC's Undernet. A quick and simple guide to installing Linux, setting up an Internet connection and e-mail, adding a new user, and more.

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  • Linux-Netscape Help Page
    Some fixes to help get Netscape running with the latest libraries.

Support from Linux Vendors

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  • Caldera Network Desktop 1.0 Technical Support
    Frequently Asked Questions, Known Problems, Usage Notes, Hardware Compatibility, and other resources.

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  • Infomagic's Linux Technical Support Guide
    Infomagic's guide to help its customers install and configure Linux; an index pointing to the the most common problems they encounter and their answers. In the spirit of free information exchange, they hope users of other Linux distributions will find it helpful as well. Currently, this page is undergoing a major re-haul.

     [ ? ]

  • Ask Pacific HighTech's Linux Guru
    This page has a convenient form you can fill out that provides the Guru with information about your Linux system and the problem you're having with it. You apparently don't have to have purchased Linux from Pacific HighTech in order to ask a question.

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  • Getting Technical Support from Red Hat
    Some Red Hat products, such as Red Hat Linux, include thirty days of free installation technical support by fax or e-mail. In July 1996, Red Hat Software put a new Technical Support system online that automatically routes questions to support technicians. In order to receive technical support from Red Hat, you have to register your software, but this page includes simple instructions on how to do that (you can even register on-line) and how to use the support system.

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  • Support for Linux-FT
    If you have problems installing or using Linux-FT, you can check this page to see if you can find them in their list of already fixed or known bugs. If not, you can e-mail a detailed description of the problem to support@unifix.de.

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  • Unifix Support
    From this page, you can learn how to get support for Unifix Linux, download bug patches and newer versions of programs, and check their list of known problems.

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  • MkLinux Online Help and Support
    FAQs, installation and release notes, errata, Symptoms & Solutions, how to register, pointers to MkLinux mailing lists, and a bug report form. Also has a link to a third-party Common answers to Common Problems with MkLinux page.

     [ ? ]

  • Support Services from Yggdrasil
    Tech support at reasonable rates. Their page says, "Anyone can use this service, even users of other Linux distributions or people with general UNIX-related questions. So, tell your friends." Offers a toll-free number and an e-mail address.

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  • S.u.S.E. Support Data Base
    Although the English version is still under construction, it looks like this site is already a good resource to find answers about the S.u.S.E. Linux distribution.

Support from Volunteers

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  • Linux User Support Team
    People willing to help with specific programs, recommendations for new users, idea databases, and a list of program bugs and their fixes. Also includes pointers to their mailing list; archives available upon request.

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  • Linux Email Support System
    A forum for people to ask questions without worrying about being flamed for a non-Linux specific question or for asking a FAQ. Questions sent will be routed to a single individual who will take responsibility for answering it. This page describes the correct format for asking questions under this System, and where to direct them.

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  • Linux Internet Support Cooperative
    This group of volunteers started out on IRC, and while they can still be found there, they've since grown to include a web page and a mailing list. Their page describes their informal rules, who they are, and when and where they can be found.

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  • Linux CD and Support Giveaway
    Yes, you read that correctly -- along with free advice on installation, these volunteers are actually willing to give you a Linux CD to help you get started, for the price of postage.

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  • Linux Laptop Volunteer Support Database
    A place to find people who use Linux on notebook or laptop computers and who wish to help other users who have questions, problems, or concerns about getting Linux running on their mobile computers.

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  • Linux Support Liste
    A listing of people who are willing to provide free support in German.

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  • Experts Exchange
    You need to register to use this site, but registration appears to be free, and there seems to be a lot of good information here, on Linux Networking, Linux Setup, and General Linux questions.

Linux Newsgroups

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  • For questions about Linux installation and system administration, try comp.os.linux.setup.

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  • For questions about how to use a particular piece of hardware with Linux, try comp.os.linux.hardware.

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  • For questions about networking or communications (including Ethernet boards, serial communications, SLIP, etc.), try comp.os.linux.networking.

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  • For questions about X Window System, version 11, compatible software for Linux including servers, clients, libraries, and fonts, try comp.os.linux.x.

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  • For any other questions about Linux not appropriate to one of the more specific Linux newsgroups listed above, try comp.os.linux.misc.

  • Before you post your questions to any of the Linux newsgroups, see question 12.2 of the Linux FAQ -- "What to put in a request for help." It has good advice about how to best word your posting so that people can help you. (And, naturally, you should read the rest of the FAQ before you post as well, in case the answer to your question is already in there!)

  • If you're not familiar with Usenet, or if you'd like to see a more complete list of Linux newsgroups, see our page on Linux and UNIX-related newsgroups.

  • If you don't have Usenet access, you can use the Deja News service to post an article to a newsgroup.

Other Linux Discussion Forums

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  • Web-Based Message Boards

    • Linux Forum

    • Linux Chat (requires frames)

    • Linux New Users Message Board (at Deltastar)

    • Linux New Users Message Board (at Zenith)

    • The Foundry

    • Linux Discussion Conference

    • Linux Question Time

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  • LinuxLand
    A 24-hour, multi-user environment for the discussion of Linux and Linux-related topics.

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  • Internet Relay Chat
    IRC, as it's more commonly known, has many Linux users looking to share their experiences and expertise in real-time chat sessions. Many of them can be found on the #Linux channel, which has been around nearly as long as Linux itself. (There's #Linux homepage at EFNet.) IRC is also where you can usually find members of the Linux Internet Support Cooperative.
    
    
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